The integration of artificial intelligence (AI) into the telecommunication market is revolutionizing the industry by enhancing operational efficiency, improving customer service, and streamlining network management. As telecom networks become increasingly complex with the advent of technologies like 5G and IoT, AI provides a much-needed layer of automation and intelligence that...

Introduction The United Arab Emirates (U.A.E.) Business Process Outsourcing (BPO) market has emerged as a dynamic force in the Middle East, reflecting the country’s transition toward a diversified and digitally advanced economy. BPO refers to the delegation of non-core business processes such as customer service, finance, human resources, and IT support to specialized...